Delivery and Refunds Policy
Thank you for visiting Forever Jewellers Cork.
For all things Jewellery, visit ForeverJewellersCork.ie
We like to keep it simple so here is all you need to know;
- Shipping within Ireland will cost €8.95 for standard package items.
- Free shipping on all orders €75 and over
- You can expect your package to be delivered in 3-5 working days for Ireland deliveries nationwide.
- You will receive an email confirming that your order has been shipped along with the tracking link. order number, invoice and terms and conditions.
- All goods will be dispatched as soon as the order is accepted and payment has been cleared. Orders from Forever Jewellers Cork, will be posted to the shipment name and address provided to us. It is the customer's responsibility to review this information before submitting an order.
- Forever Jewellers Cork will use reasonable efforts to meet any delivery date, but it should be understood that they are estimates and we are not liable (in contract, negligence or otherwise) for any loss or damage resulting from them not being met, however, caused, including delays in meeting delivery dates caused by public holidays and/or bank holidays and/or acts of God arising in Ireland and/or elsewhere. Where you have ordered more than one (1) item, we may make delivery in one (1) or more installments.
- Delivery of the Goods will take place when we deliver them to the address that you gave to us. We deliver our goods to the delivery address provided by you, as stated in the Confirmation/shipping Email; Should you not be at the address to accept your order, please supply a delivery address where someone will be there to accept it for you. You will be responsible for the Goods when delivery has taken place (including ensuring that you follow any instructions or manuals provided with the Goods) and you will own the Goods when we receive payment in full for it and any respective delivery charges.
Refunds and Returns
Thank you for taking the time to visit ForeverJewellersCork.ie
In this policy, we hope to answer all questions that you may have regarding our site returns process.
We welcome any of your comments, queries or suggestions.
Please note that items purchased online must be returned via the procedure stated below.
- Forever Jewellers Cork have a 14 day return policy on online website purchases, which means you have 14 days after receiving your item to request a return.
- Items must be returned within 14 days of requesting a return. Itemas must be returned in the same condition as received, unworn and unmarked, with any included tag attached. Items must be sent in their original packaging and with any accompanying, gift box, gift bags, booklets or guarantees included. Worn, altered items or items damaged after delivery will not be accepted for a refund.
- If a product was worn or damaged after sale, we cannot guarantee a refund. You’ll also need the receipt or proof of purchase.
- If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
- As per our terms and conditions, the cost of returning any items is at your own expense and own risk. Forever Jewellers Cork do not offer a collection service so you will need to use your own courier. Please note, refunds do not include the cost of shipping.
Damages and issues
Please inspect your order upon reception and contact us immediately at Sales@ForeverJewellersCork.ie if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned and are excluded from our 14-day returns policy, such as earrings, Sets with earrings (which cannot be returned for hygiene reasons), custom products (such as special orders or personalised items). Please get in touch if you have questions about a specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Forever Jewellers Cork will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please allow up to 21 days for return payments to be processed, once the item is received by Forever Jewellers Cork We will contact you by either phone or email or social media, to confirm refund payment completion.
If you have any other questions regarding this site or your dealings with this site please contact us at Sales@ForeverJewellersCork.ie .
Forever Jewellers Cork